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问题描述：

[多选] 服务人员应当具备的四项服务技能是什么？
A．“看”的技能 B．“听”的技能 C．“说”的技能 D．“动”的技能 E．“写”的技能
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答案解析：无
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上一篇：民航服务，是以旅客需求为中心，为满足旅客的需要而提供的一种活动。 下一篇：（）的沟通往往能够向客户传递关注﹑尊重等非语言的信息和起到稳定情绪的作用。

随机题目

（英英释义）The values must not be more than the approved differences．
（英英释义）The Specification was developed with the objective of minimizing the cost to，and efforts of general aviation airplane owners and operators and maintenance personnel by standardizing the format and general content of Continuing Airworthiness Programs．
（英英释义）The sequence of topics in the Handbook is intended to increase in-flight usefulness．
（英英释义）The rules contained in this specification shall serve as guides for format，style and method of presentation for all material included in Maintenance Manuals prepared by manufacturers．
（英英释义）The remaining instructions are applicable only to aircraft with fuselage tanks．
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